Information

Shipping times vary depending on your location and chosen shipping method. Typically, express shipping takes 3-7 business days, while standard shipping takes 10-15 business days. Sea freight can take 4-8 weeks.

Package consolidation allows us to combine multiple purchases from different Japanese stores into one single shipment. This saves you money by reducing the number of international shipments and often lowering the overall shipping cost through optimized packaging.

We prepare all necessary customs documentation and handle customs clearance procedures. However, import taxes and duties are the responsibility of the recipient and vary by country. We recommend checking your local customs regulations before ordering.

Yes! You can shop from any online store in Japan using your personal JapanExpress address. Some stores may require Japanese payment methods, in which case our personal shopping service can assist you with the purchase.

Once your package is shipped, you'll receive a tracking number via email. You can use this number to track your package in real-time through our website or the carrier's tracking system.

Prohibited items include weapons, explosives, perishable foods, liquids, batteries, and illegal substances. Some countries also restrict certain electronics, plants, and cultural artifacts. Please check our prohibited items list for details.

We offer 90 days of free storage for all received packages. After this period, a small daily storage fee may apply. This gives you plenty of time to make multiple purchases and consolidate them into one shipment.

We offer optional shipping insurance to protect your valuable items. If you purchase insurance and your package is lost or damaged during transit, we will assist you in filing a claim with the carrier for compensation.

Yes, you can change your shipping address as long as your package hasn't been dispatched for international shipping. Contact our customer service team as soon as possible to update your delivery information.

Yes, we offer comprehensive shipping insurance for an additional fee. The insurance cost is typically 1-3% of the declared value of your items and provides full coverage against loss or damage during transit.